Reference

Read Our Terms Before You Open an Account

These terms set out what you agree to when you create an account on cendananet and use our lobby, including wallet deposits through DANA, OVO, and GoPay. Access is available where local law in Indonesia permits, so check your eligibility before you get started.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to Indonesia local lawUpdated when policy changesContact us if anything is unclear
cendananet Read Our Terms Before You Open an Account
HOW WE HOLD THIS

How cendananet Handles Your Account Under These Terms

These terms are not just a legal formality — they describe the actual way your account, data, and wallet activity are managed on our platform. We keep records of every deposit instruction received through DANA, OVO, and GoPay so that disputes can be traced and resolved. If you need to request a change to your account details, you do it through the verified account settings flow, not by contacting support alone.

Data Retention

We retain your account and transaction records for as long as required under applicable law. You may request a summary of your own data by contacting support in writing.

Account Security

Your login is protected by a one-time OTP sent to your registered number. Never share this code — we will never ask for it through chat or email.

Wallet Verification

Deposits from DANA, OVO, or GoPay must originate from a wallet registered in your name. Mismatched wallet ownership triggers a manual review before funds are credited.

Terms Change Notice

When these terms are updated, we post the revised version with a note on what changed. Continued account use after that date counts as acceptance of the new terms.

TERMS QUERY CHANNELS

Ask Us About Any Term or Condition

If a clause in these terms is unclear, or if you believe your account has been actioned incorrectly, reach out through any of the channels below. Our support team handles wallet disputes, account verification questions, and terms clarification requests. Response times vary by channel, so choose the one that works for your situation.

Team online

Live Chat

Open the live chat window from any page on cendananet. Describe your terms question or account issue and an agent will respond directly.

Email Support

Send your query to our support address for written records. Useful when you need a documented answer about your account status or a wallet transaction.

Help Centre

Our help section covers common terms questions, including how wallet deposits are verified and what triggers an account review under our policy.

Common Questions About Our Terms and Conditions

These questions come up regularly when our account holders review the terms. If your question is not here, contact support through live chat or email for a direct answer.

These terms apply to anyone who opens an account on cendananet. By creating an account, you confirm you have read and accepted them in full, regardless of which wallet you use.

No. Deposits must come from a wallet registered in your own name. A deposit from another person's DANA or OVO account will be held and reviewed before it is credited.

We will notify you via your registered contact. You may contact support to understand the reason and, where eligible under our policy, request a review of the decision.

Send a written request to our support email. We will confirm receipt and provide a summary of the data we hold on your account within the timeframe required by applicable rules.

Updates typically reflect changes to wallet processing rules, eligibility requirements, or account verification steps. Each revision is posted with a note summarising what is different.

Yes. Access to cendananet is only available where local law in Indonesia permits. It is your responsibility to confirm you are eligible in your region before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.