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How cendananet Handles Your Personal Information

When you open an account with us or use DANA, OVO, or GoPay to fund your wallet, you share data with us — and this page explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device dataYour rights to access and deleteContact us anytime
cendananet How cendananet Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Our Data Handling and Security Practices

Security is not just about what we say — it's built into how your account actually works. Every login, wallet transaction, and session is handled through encrypted connections. Here's what that looks like in practice across four key areas of your privacy.

Encrypted Account Access

Every login uses SSL encryption. When you verify your identity via OTP on your registered phone number, that session token is tied to your device and expires automatically.

Wallet Data Handling

Your DANA, OVO, and GoPay wallet numbers are stored in hashed form. We never display full wallet numbers after you've saved them — only the last few digits appear in your account.

Cookie and Device Data

We use cookies to remember your session preferences and detect unusual login patterns. You can manage cookie settings through your browser, though some account functions depend on session cookies.

Data Retention and Deletion

We keep your account data for as long as your account is active and for the period required by financial compliance rules. Once that window closes, we delete or anonymise your records on request.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

Have a question about your data, need to request a copy of what we hold, or want to ask us to delete your account information? Our support team handles privacy requests directly. Reach out through any of the channels below and we'll respond to your request as quickly as we can, in line with our data handling obligations.

Live Chat Open the live chat window from your account dashboard. Our team handles privacy and data requests alongside general account help.
Email Support Send your privacy request or data inquiry to our support email. Include your registered account details so we can locate your records.
Account Help Centre Log into your account and navigate to the Help section to submit a formal data access or deletion request directly through your profile.

Your Privacy Rights and Common Questions

These are the questions we hear most often about how we handle data. If something isn't covered here, reach out through live chat or email and we'll give you a straight answer.

We collect your name, phone number, email address, and the e-wallet details you register — such as your DANA, OVO, or GoPay account number. We also log device and session data to keep your account secure.

Yes. Your wallet numbers are stored in encrypted, hashed form. We only display the last few digits in your account view and never share full wallet details with anyone outside the payment process.

You can. Submit a data access request through the Help section of your account, or email our support team with your registered details. We'll retrieve and share your records in line with our obligations.

Contact us via live chat or email with a deletion request. Once your account is closed and the compliance retention period has passed, we will delete or fully anonymise your personal records.

We share limited data only with payment processors and fraud-detection partners to complete your transactions. We do not sell your data, and we do not share it for advertising or marketing purposes.

Cookies keep your session active, remember your login state, and help us spot unusual access patterns. You can manage or clear cookies in your browser settings, though disabling them may affect account functionality.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.